Return and Refund Policy

At Ezland247, we are committed to providing you with the highest quality natural beauty products. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below for detailed information on how to proceed.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used products
  • Products not in their original condition
  • Products purchased on sale or with a discount
  • Gift cards

Return Process

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and details about the product you wish to return.
  2. Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Packaging: Pack the item securely in its original packaging and include all original documents, parts, and accessories. Write the RMA number clearly on the outside of the package.
  4. Shipping: Ship your return to the address provided by our customer service team. Please use a trackable shipping method and keep your shipping receipt for your records. You will be responsible for the cost of return shipping.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed and appear in your account.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account: It may take some time before your refund is officially posted.
  2. Contact Your Credit Card Company: Processing time can vary between financial institutions.
  3. Contact Your Bank: There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] with details of the defect or damage.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damaged or defective product. We will provide instructions on how to return the item and receive a replacement or refund.

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: [email protected]
  • Phone: +1 9855456863
  • Address: 306 Lady Bug Dr, Dover, DE 19901, USA